Privacy Policy

Last updated: April 22, 2026

Raya Events ("we," "us," or "our") is operated by Offjoin S.r.l., with registered offices at Via Valparaiso 1, 20144 Milano, Italy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ibiza.rayaevents.com, use our services, or interact with us through any channel.

1. Information We Collect

When you apply to attend a Raya Events experience or interact with our services, we may collect the following personal information:

• Full name
• Phone number (including WhatsApp)
• Instagram handle
• Email address
• Accommodation preferences
• Passport or government-issued ID (required prior to check-in for security and verification purposes)
• Payment information (processed securely through third-party payment processors)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To review and process your application
• To communicate with you about your application status, event logistics, and booking details
• To send you SMS/text messages regarding your application, booking confirmations, event updates, and important announcements related to Raya Events experiences
• To manage bookings, payments, and accommodation arrangements
• To verify your identity prior to the event
• To improve our services and event experiences

3. SMS/Text Messaging Consent

By submitting your phone number through our application form, you expressly consent to receive SMS/text messages from Raya Events. These messages may include:

• Application status updates and invitations
• Booking confirmations and payment reminders
• Event logistics, schedule updates, and important notices
• Post-event follow-ups

Message frequency: Message frequency varies. Typically 1–5 messages per event cycle.

Message and data rates may apply. Your carrier's standard messaging rates may apply to messages you receive.

Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us, or by contacting us at info@rayaevents.com. After opting out, you will receive one final confirmation message and no further SMS communications.

Help: For assistance, reply HELP to any message or contact us at info@rayaevents.com.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist in operating our events (accommodation, transport, catering)
• Payment processors for secure transaction handling
• SMS/messaging service providers for communication delivery
• Affiliated companies within the Offjoin group, including for marketing and promotional purposes related to curated events and experiences
• Legal authorities when required by applicable law

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Application data is retained for up to 24 months after your last interaction with us. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at info@rayaevents.com.

8. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies. By using our website, you consent to the use of essential cookies only.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Raya Events (operated by Offjoin S.r.l.)
Via Valparaiso 1, 20144 Milano, Italy
Email: info@rayaevents.com